Privacy Policy

Victor Machinery is committed to protecting your personal data and complying with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit www.victorcn.com
, contact our team, or interact with our advertising and communication channels.
By using our website or submitting your information, you consent to the practices described in this Privacy Policy.

1. Definitions
“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation performed on personal data, such as collecting, storing, or using it.
“Data Subject” means the individual whose personal data is processed.
“Controller” means the organization deciding how personal data is used—Victor Machinery.
“CCPA Consumer” means a California resident whose personal information is collected by us.

2. Information We Collect
2.1 Information You Provide Voluntarily
When you submit an inquiry, request information, or contact us, we may collect:
Full name; Email address; Phone / WhatsApp number; Company name; Country or region; Job title (optional)
; Project requirements; Machine specifications; Files, drawings, or technical documents you upload
We do not intentionally collect sensitive personal data (e.g., health data, ID numbers, financial info).
2.2 Information Collected Automatically
When you browse our website:
IP address; Device and browser type; Operating system;URL pages visited; Time spent on website pages
; Click and scroll behavior
;Referring URLs; Cookie identifiers; Analytics and advertising data;
Tools that may be used:
Google Analytics, TikTok Pixel, Meta Pixel, server logs, and other tracking technologies.

3. Legal Basis for Processing (GDPR)
We may process your data under the following lawful bases:
3.1 Contractual Necessity
To respond to inquiries, provide quotations, prepare contracts, or deliver requested services.
3.2 Legitimate Interests
To operate and improve our business, manage communications, enhance website performance, and market relevant products.
3.3 Consent
When required (e.g., newsletter subscriptions, advertising cookies).
You may withdraw consent at any time.
3.4 Legal Obligation
If processing is required by applicable laws or regulatory requirements.

4. How We Use Your Information
We use personal data for business and operational purposes, including:
Responding to your inquiries
Providing machine quotations and commercial offers
Sending machine specifications, brochures, and technical information
Understanding your project needs
Offering engineering or after-sales support
Managing transactions and communications
Improving website functionality and security
Conducting analytics and performance monitoring
Supporting legitimate business operations
We do not use your information for unrelated marketing.

5. Sharing & Disclosure of Personal Information
We do not sell your information.
We may share your data only in the following circumstances:
5.1 Internal Use
Sales representatives; Engineering & technical teams; After-sales service teams; Management and support personnel
5.2 Service Providers (Processors)
Including:
Website hosting and IT service providers; CRM systems; Email service platforms; Logistics partners; Installation or maintenance subcontractors
; All processors operate under written confidentiality agreements.
5.3 Legal Compliance
We may disclose data when required by:
Laws or regulations
Court orders or government authorities
Protecting our rights, property, or safety
Two important notes under CCPA:
We do not sell personal information
We do not share personal information for cross-context behavioral advertising

6. International Data Transfers
Your information may be transferred to and stored in countries outside your jurisdiction, including China or other regions where we operate.
We ensure adequate protections through:
Contractual clauses; Standard data protection agreements; Authorized service providers with secure data practices

7. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
Encrypted communications;
Restricted internal access;
Server firewalls; Secure backups; Monitoring for unauthorized access; However, no online system is completely secure.

8. Data Retention
We retain personal data only for as long as necessary to:
Provide quotations and support
Fulfill orders and deliver services
Meet legal, tax, or audit requirements
You may request deletion at any time (see Section 10).

9. Cookies and Tracking Technologies
Our website may use:
Essential cookies; Analytics cookies; Performance cookies; Advertising attribution pixels; You may manage or disable cookies via your browser settings.

10. Your Rights (GDPR Subjects)
If you are located in the EU/EEA, you have the right to:
Access your personal data; Request correction; Request deletion (right to be forgotten); Restrict processing; Object to processing; Data portability
Withdraw consent
To make a request, contact [email protected]

11. Your Rights (California CCPA Consumers)
California residents have the right to:
Know what personal information we collect
Request deletion of personal information
Request correction of inaccurate information
Request that we do not “sell” or “share” personal information
Be free from discrimination for exercising privacy rights
We confirm:
We do not sell personal information.
We do not share personal information for targeted advertising.

12. Children’s Privacy
Our website and products are intended for business users.
We do not knowingly collect information from individuals under 16 years old.

13. Links to Third-Party Websites
victorcn.com may contain links to external sites such as YouTube, LinkedIn, WhatsApp, TikTok, or cloud file platforms.
We are not responsible for the privacy practices of third-party platforms.

14. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted with a new “Last Updated” date.